We publish decisions as part of our commitment to being open and transparent.
Decision reports do not include residents’ names, but we name landlords. They date from December 2020, and we publish them 3 months after the final decision date.
In some cases, we will not publish a decision if it is not in the resident’s or landlord’s interest. Or if we will compromise the resident’s anonymity. You can read more in our guidance on decisions.
Decision Case ID 202425390 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Leaseholder Date 9 March 2026 Background The resident raised concerns about how the landlord’s staff behaved […]
Decision Case ID 202429084 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 09 March 2026 Background The resident has been reporting ASB (Antisocial behaviour) to […]
Decision Case ID 202348268 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 9 March 2026 Background The resident lives in a flat in a converted […]
The landlord significantly delayed responding at stage 2 of its process and failed to demonstrate that it had taken learning from this complaint.
Decision Case ID 202523428 Decision type Investigation Landlord Rooftop Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 March 2026 Background The resident’s tenancy began in September 2024. She first reported […]
Decision Case ID 202442295 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 09 March 2026 Background The resident made a complaint to the landlord […]
Decision Case ID 202524775 Decision type Investigation Landlord Arhag Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The resident lives with her daughter, who provides care. The […]
Decision Case ID 202402691 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority Occupancy Secure Tenancy Date 6 March 2026 Background The resident reported damp and mould in her kitchen in March […]
Decision Case ID 202512162 Decision type Investigation Landlord Estuary Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 6 March 2026 Background The property is a flat on the 2nd floor of […]
Decision Case ID 202325647 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 6 March 2026 Background There were numerous repairs needed at […]