Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Season 5 episode 1 – March 2024

In conversation with dispute resolution on responding to leaks

In this episode, Sector Learning and Development Lead Anthea Chilton talks to Adjudicator Steven Parfitt from the Housing Ombudsman about a case involving multiple leaks.

During the podcast, they discuss a case involving multiple leaks in a property exploring the orders and recommendations made and what the landlord did to put things right.


Graphic illustration of podcast