Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Season 4 episode 4 – February 2024

Spotlight report on attitudes, respect and rights Part 2

In this episode, Sector Learning and Development Lead Victoria King talks to Zoe Miller, Compliance and Systemic Investigation Manager, and Paul Miller, Public Affairs and Parliamentary Officer, about our Spotlight report into attitudes, respect and rights.

During the podcast, we look at the people and processes in the report. The episode also takes a look at the further learning resources available to landlord's on this topic via the Housing Ombudsman's Centre for Learning.


Read the report

Spotlight on attitudes, respect and rights – relationship of equals

Graphic illustration of podcast