Season 4 Episode 2 – January 2024

In this episode, Sector Learning and Development Lead Victoria King talks to Zoe Miller, Compliance and Systemic Investigation Manager, and Chris Harrison, Compliance Systemic Lead, about our Spotlight report into attitudes, respect and rights.

During the podcast, we look at the reasons why the report was created and the call for evidence data used in the report. The episode also takes a look at the further learning resources available to landlord's on this topic via the Housing Ombudsman's Centre for Learning.

Podcast transcript

View and download the podcast transcript pdf

Read the report

Spotlight on attitudes, respect and rights – relationship of equals