Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Season 3, episode 1 – December 2022

Spotlight report into noise complaints

In this episode, the Housing Ombudsman Richard Blakeway talks to Victoria Smith, Senior Solicitor at Devonshires, about our Spotlight report into noise complaints.

During the podcast, we look at the key takeaways from the report, including the importance of triage and having an effective neighbourhood policy. The episode also takes a look at the need to revamp the Decent Homes Standard to include internal noise and how landlords can take a more holistic approach to the problem. Finally, Richard Blakeway sets out the main recommendations from the report, and how they can be implemented within organisations.

You can also listen on SoundCloud.

Podcast transcript

View and download the podcast pdf

Graphic illustration of podcast