Our new statutory Complaint Handling Code comes into effect from 1 April 2024 - find out more.

Season 2 Episode 1 – 5 May 2022

Our strengthened Complaint Handling Code

In this episode, Richard Blakeway talks to Sector Development Lead Dave Simmons, Head of Insight and Development, Rebecca Reed, Head of Business Services at Tpas, Louise Holt and Head of Customer Engagement at Community Gill Mooney about our Strengthened Complaint Handling Code.

Following a review one year after the code was introduced, provisions have been strengthened to support a positive complaint handling culture.


You can also listen on SpotifySoundCloud.

Podcast transcript

View or download the podcast transcript pdf

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