Training available on the Learning Hub
The training on this page is available exclusively to member landlords on the Learning Hub.
On this page
About the training
Our Learning Hub offers courses and resources to help you improve your skills.
We’ve gathered training from across the Hub. These training resources help you build knowledge on specific topics.
Each theme includes a selection of:
- eLearning courses – structured learning with CPD accreditation
- microlearning – short, focused lessons on specific issues
- bite-size learning – quick sessions you can fit around your work
- case studies – real examples from our casework
- podcasts – expert insights and discussions
You can access all resources on the Learning Hub. You’ll need a separate login. Find out how to access the Learning Hub.
Looking for general guidance? Visit our key topics section for a range of other learning resources.
Browse the training by theme
Antisocial behaviour and noise
Understand your responsibilities and how to respond to antisocial behaviour and noise complaint cases.
Attitudes, respect, and rights
Promote respectful interactions and uphold residents’ rights in all your work.
Awaab's Law and hazards
Training to help you meet your legal duties under Awaab’s Law.
Complaint handling
Learn effective approaches to managing and resolving complaints.
Damp and mould
Learn how to identify, prevent, and resolve damp and mould issues.
Knowledge and information management
Learn how to overcome information gaps and communicate more effectively as an organisation.
Leaseholder and shared ownership
Understand the specific considerations when handling leaseholder or shared owner complaints.
Repairs
Improve your approach to repairs management and meeting resident expectations.
Window-related complaints
Handle complaints about windows, from repairs to condensation issues.
How to access the Learning Hub
All landlords are required to create a new account in the Hub to access the range of learning material.
How to create an account
- Simply use the link below to access the login page of the Learning Hub.
- Scroll down and select the 'create a new account' button.
- Fill in the online form with your details.
- Select 'create my new account' to finish.
Create your new account in the Learning Hub
If you require assistance with accessing or using the new system, please contact hossectordevelopment@housing-ombudsman.org.uk.