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Landlords with a substantially improved maladministration rate in 2024-25

Theses landlords have 5 or more findings, an improved maladministration rate (under 60%), and fewer findings of maladministration compared to last year.

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The maladministration rate is the number of findings of severe maladministration, maladministration, and service failure. This is shown as a percentage of the total number of findings.

*excluding ‘outside jurisdiction’ and ‘withdrawn’

Landlords with more than 50,000 homes

Landlord name % maladministration rate # determinations* # findings* Change in maladministration rate
Anchor Hanover Group 58% 17 33 -10.05%

 

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Landlords with 10,000 to 49,999 homes

Landlord name % maladministration rate # determinations* # findings* Change in maladministration rate
Aster Group 50% 34 78 -11%
Bromford Housing Association 58% 30 86 -10%
Flagship Housing Group 51% 21 35 -10%
GreenSquareAccord 51% 18 37 -27%
Housing 21 23% 7 13 -41%
LiveWest Homes 37% 28 59 -34%
Livv Housing Group 59% 6 17 -15%
Magenta Living 47% 8 17 -44%
One Manchester 27% 5 11 -47%
Stockport Homes 41% 9 17 -4%
Thirteen Housing Group 57% 9 14 -4%

 

Landlords with 1,000 to 9,999 homes

Landlord name % maladministration rate # determinations* # findings* Change in maladministration rate
Bury Metropolitan Borough Council 44% 7 18 -19%
Raven Housing Trust 42% 6 12 -26%
Watford Community Housing Trust 50% 4 10 -41%
West Kent Housing Association 31% 13 36 -31%