Landlords with high maladministration rates 2023-24
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More than 50,000 homes
| Landlord | % Maladministration rate | # Determinations (excl. OSJ/withdrawn) | Findings |
| Birmingham City Council | 86% | 72 | 168 |
| London & Quadrant Housing Trust (L&Q) | 77% | 289 | 731 |
| Metropolitan Thames Valley Housing (MTV) | 77% | 139 | 330 |
| Places for People Homes Limited | 84% | 47 | 114 |
| Southern Housing Group Limited | 79% | 165 | 395 |
| Southwark Council | 82% | 62 | 138 |
| Sovereign Network Homes | 78% | 91 | 204 |
The maladministration rate is the number of findings of severe maladministration, maladministration and service failure, expressed as a percentage of the total number of findings (excluding findings of ‘outside jurisdiction (OSJ)’ and ‘withdrawn’).
10,000 to 49,999 homes
| Landlord | % Maladministration rate | # Determinations (excl. OSJ/withdrawn) | Findings |
| A2Dominion Housing Group Limited | 80% | 76 | 169 |
| Bolton at Home Limited | 78% | 11 | 18 |
| Brighton and Hove City Council | 83% | 9 | 18 |
| Camden Council | 83% | 57 | 150 |
| City of Doncaster Council | 75% | 3 | 8 |
| Cornwall Housing Limited | 80% | 11 | 30 |
| Dacorum Borough Council | 100% | 3 | 7 |
| Dudley Metropolitan Borough Council | 77% | 8 | 22 |
| East Riding of Yorkshire Council | 88% | 7 | 17 |
| Eastlight Community Homes Limited | 91% | 4 | 11 |
| ForHousing Limited | 81% | 18 | 48 |
| Gateshead Metropolitan Borough Council | 78% | 4 | 9 |
| Grand Union Housing Group Limited | 75% | 6 | 12 |
| Great Places Housing Group Limited | 76% | 22 | 50 |
| GreenSquareAccord Limited | 79% | 39 | 100 |
| Hammersmith and Fulham Council | 84% | 57 | 128 |
| Haringey London Borough Council | 84% | 58 | 147 |
| Harlow District Council | 76% | 13 | 21 |
| Havering Council | 78% | 12 | 36 |
| Hyde Housing Association Limited | 83% | 106 | 274 |
| Islington Council | 82% | 64 | 192 |
| Kingston upon Hull City Council | 86% | 3 | 7 |
| Kirklees Council | 75% | 4 | 8 |
| Lambeth Council | 89% | 96 | 225 |
| Lewisham Council | 83% | 36 | 83 |
| London Borough of Barking and Dagenham | 86% | 21 | 50 |
| London Borough of Croydon | 81% | 15 | 37 |
| London Borough of Ealing | 89% | 27 | 63 |
| London Borough of Enfield | 89% | 17 | 45 |
| London Borough of Hackney | 83% | 63 | 149 |
| London Borough of Newham | 87% | 30 | 77 |
| Magenta Living | 91% | 6 | 11 |
| Milton Keynes City Council | 92% | 6 | 13 |
| Norwich City Council | 84% | 14 | 31 |
| Ongo Homes Limited | 82% | 8 | 17 |
| Orbit Group Limited | 76% | 57 | 141 |
| Paragon Asra Housing Limited | 80% | 46 | 124 |
| Poplar Housing And Regeneration Community Association Limited | 78% | 4 | 9 |
| Portsmouth City Council | 80% | 3 | 5 |
| Reliance Social Housing C.I.C | 100% | 2 | 10 |
| Rochdale Boroughwide Housing Limited | 75% | 7 | 12 |
| Royal Borough Of Greenwich | 85% | 28 | 61 |
| Sage Housing Limited (SHL) | 90% | 8 | 21 |
| Sheffield City Council | 90% | 7 | 19 |
| Southampton City Council | 77% | 8 | 17 |
| Stoke-on-Trent City Council | 77% | 7 | 13 |
| Swindon Borough Council | 86% | 6 | 14 |
| Waltham Forest Council | 83% | 25 | 65 |
| Westminster City Council | 79% | 42 | 97 |
| Wigan Metropolitan Borough Council | 80% | 7 | 15 |
The maladministration rate is the number of findings of severe maladministration, maladministration and service failure, expressed as a percentage of the total number of findings (excluding findings of ‘outside jurisdiction (OSJ)’ and ‘withdrawn’).
1,000 to 9,999 homes
| Landlord | % Maladministration rate | # Determinations (excl. OSJ/withdrawn) | Findings |
| Adur District Council | 100% | 3 | 7 |
| Arun District Council | 83% | 2 | 6 |
| Babergh District Council | 75% | 4 | 8 |
| Brighter Places | 91% | 3 | 11 |
| Cambridge City Council | 86% | 3 | 7 |
| Canterbury City Council | 77% | 4 | 17 |
| Charnwood Borough Council | 75% | 5 | 8 |
| Chesterfield Borough Council | 83% | 2 | 6 |
| Christian Action (Enfield) Housing Association Limited | 86% | 3 | 7 |
| City of York Council | 88% | 3 | 8 |
| Cobalt Housing Limited | 86% | 4 | 7 |
| Crawley Borough Council | 86% | 1 | 7 |
| Croydon Churches Housing Association Limited | 100% | 4 | 7 |
| Darlington Borough Council | 80% | 2 | 5 |
| East Devon District Council | 89% | 8 | 18 |
| East End Homes Limited | 77% | 5 | 13 |
| Epping Forest District Council | 93% | 6 | 15 |
| Estuary Housing Association Limited | 79% | 11 | 24 |
| Exeter City Council | 80% | 2 | 5 |
| Freebridge Community Housing Limited | 78% | 4 | 9 |
| Gateway Housing Association Limited | 94% | 7 | 16 |
| Hastoe Housing Association Limited | 100% | 2 | 7 |
| Hexagon Housing Association Limited | 89% | 11 | 26 |
| Hightown Housing Association Limited | 85% | 6 | 13 |
| Ipswich Borough Council | 82% | 4 | 11 |
| ‘Johnnie’ Johnson Housing Trust Limited | 80% | 6 | 10 |
| Karibu Community Homes Limited | 88% | 5 | 16 |
| Kingston upon Thames Council | 78% | 5 | 18 |
| Lancaster City Council | 100% | 2 | 6 |
| Lincoln City Council | 100% | 2 | 5 |
| London Borough of Brent | 92% | 16 | 39 |
| London Borough of Harrow | 93% | 7 | 15 |
| London Borough of Redbridge | 90% | 11 | 30 |
| London Borough of Sutton | 100% | 2 | 5 |
| Magna Housing Limited | 100% | 6 | 13 |
| Mansfield District Council | 82% | 4 | 11 |
| Medway Council | 83% | 2 | 6 |
| North Northamptonshire Council | 100% | 2 | 7 |
| North Yorkshire Council | 80% | 2 | 5 |
| NSAH (Alliance Homes) Limited | 80% | 4 | 5 |
| Reading Borough Council | 100% | 3 | 6 |
| Richmond Housing Partnership Limited | 88% | 16 | 43 |
| Rooftop Housing Association Limited | 83% | 4 | 12 |
| Saffron Housing Trust Limited | 80% | 5 | 10 |
| Salix Homes Limited | 83% | 3 | 6 |
| Shepherds Bush Housing Association Limited | 79% | 20 | 58 |
| Silva Homes Limited | 90% | 6 | 10 |
| South Cambridgeshire District Council | 100% | 2 | 5 |
| South Kesteven District Council | 77% | 7 | 22 |
| Southway Housing Trust (Manchester) Limited | 83% | 5 | 18 |
| St Mungo Community Housing Association | 88% | 3 | 8 |
| The Community Housing Group Limited | 90% | 5 | 10 |
| The Industrial Dwellings Society (1885) Limited | 86% | 4 | 7 |
| Tower Hamlets Community Housing | 79% | 6 | 14 |
| Trident Housing Association Limited | 80% | 2 | 5 |
| Wandle Housing Association Limited | 82% | 40 | 89 |
| Warrington Housing Association Limited | 100% | 2 | 7 |
| Watford Community Housing Trust | 91% | 8 | 23 |
| Waverley Borough Council | 77% | 8 | 17 |
| Welwyn Hatfield Borough Council | 86% | 8 | 21 |
| Westward Housing Group Limited | 90% | 4 | 10 |
The maladministration rate is the number of findings of severe maladministration, maladministration and service failure, expressed as a percentage of the total number of findings (excluding findings of ‘outside jurisdiction (OSJ)’ and ‘withdrawn’).
100 to 999 homes
| Landlord | % Maladministration rate | # Determinations (excl. OSJ/withdrawn) | Findings |
| Arhag Housing Association Limited | 89% | 3 | 9 |
| Deptford Housing Co-operative Limited | 100% | 2 | 5 |
| Fairhazel Co-operative Limited | 100% | 2 | 6 |
| Housing For Women | 93% | 5 | 15 |
| Sapphire Independent Housing Limited | 80% | 1 | 5 |
| Spitalfields Housing Association Limited | 83% | 4 | 12 |
| Twenty11 Homes Ltd | 80% | 2 | 5 |
The maladministration rate is the number of findings of severe maladministration, maladministration and service failure, expressed as a percentage of the total number of findings (excluding findings of ‘outside jurisdiction (OSJ)’ and ‘withdrawn’).
Less than 100 homes
| Landlord | % Maladministration rate | # Determinations (excl. OSJ/withdrawn) | Findings |
| St Andrew Housing Co-operative Limited | 83% | 2 | 6 |
The maladministration rate is the number of findings of severe maladministration, maladministration and service failure, expressed as a percentage of the total number of findings (excluding findings of ‘outside jurisdiction (OSJ)’ and ‘withdrawn’).