How we look after your data

We are committed to protecting the privacy of personal data and take our responsibility regarding the security of personal information very seriously. We will be clear and transparent about the information we are collecting and what we will do with that information in accordance with the General Data Protection Regulation and Data Protection Act 2018.

Our privacy notices set out the following:

• what personal data we collect and process about you in connection with your relationship with us and through your use of our website
• where we obtain the data from
• what we do with that data
• how we store the data
• who we transfer/disclose that data to
• how we deal with your data protection rights
• how we comply with the data protection rules
• all personal data is collected and processed in accordance with UK and EU data protection laws

Contact details for the Data Protection Officer

This is for compliance queries.

Write to:

Data Protection Officer
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET

Telephone: 0300 111 3000

Email: dpo@housing-ombudsman.org.uk

Contact details for the Information Governance Casework team

This is for access to records, data subjects rights or Freedom of Information requests.

Write to:

Information Governance Casework Team
Housing Ombudsman Service
PO Box 1484
Unit D
Preston
PR2 0ET

Telephone: 0300 111 3000

Email: inforequests@housing-ombudsman.org.uk

This report has been modified from the original version for publication purposes.

The original report contained information in relation to systems and security that are unsuitable for publication as they could provide guidance to hostile parties in mapping our systems and operations. It has been noted where sections have been removed, or in some cases parts will appear as redacted words and sentences.

Data Protection Annual Report 2024-25 (PDF)