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If possible, please use our online complaint form or email info@housing-ombudsman.org.uk

Privacy notice for subscribers to our email alerts

We process personal information to enable us to send you newsletters and email alerts about the work we do.

We process personal information to enable us to send you newsletters and email alerts about the work we do.

Information that we collect from you
  • your name
  • your email address
  • the profession or area of interest you represent (if you choose to provide it)
  • your organisation
  • your subscription preferences
  • information about how you interact with this service
Why we process personal data

By subscribing to our email alerts you can receive notifications about our news, published decisions, and reports. We process this information with your consent. You can withdraw this consent easily at any time by updating your preferences and unsubscribing. When you do this we will stop sending you newsletters and alerts.

We use the information to:

  • provide you with information tailored to your preferences, and profession or area of interest
  • improve our service by monitoring how you use the emails we send you
  • gather feedback on your content preferences
  • respond to your feedback

As a subscriber, we may also contact you to ask for your feedback on how we can improve our services.

At any time, you have the right to update your information and your subscription preferences, or unsubscribe from the service. To do so, click to access your account.

Sharing your information

We won’t share your personal information with other organisations for marketing, market research or commercial purposes.

How we protect your information

We use the GovDelivery platform, provided by Granicus, for our email alerts.

Granicus has staff based outside the European Economic Area, and stores your data in the US. Granicus is certified under the EU-US Privacy Shield framework. When you sign up to our email alerts, you agree to your data being stored in this way.

As a data processor on behalf of the Local Government and Social Care Ombudsman, GovDelivery will use your information to send you email alerts if you request them. You can find out more about how GovDelivery collects and stores your information.