Expert Group

Our Expert Group is aimed at improving the accessibility of the complaints system.

The Housing Ombudsman Service is setting up an Expert Group to help inform our work on the accessibility of complaints processes in social housing. The group will provide insight and expertise on accessibility and inclusion issues, as well as independent advice on outreach activities.    

The Expert Group will consist of around six members and may include co-opted members as well as those who have expressed an interest through this process. 

We are looking for volunteers who can demonstrate they have experience in the following:  

  • Working directly with groups or individuals who face barriers to accessing complaints services 
  • Experience in improving accessibility to complaints services in social housing or relevant sectors 
  • Strong knowledge of accessibility and inclusion issues, informed through service delivery  
  • Experience of developing initiatives to improve accessibility or inclusion practices 

If you are interested, please email or write to ‘Accessibility Expert Group’, Housing Ombudsman Service, Exchange Tower, Harbour Exchange Square, London E14 9GE, with a short note including examples of how you fit the criteria (no more than 1,000 words), as well as a copy of your CV, by Friday 8 October. We would also encourage applicants to complete and return an equalities monitoring form

Whilst we will acknowledge all expressions of interest, it is our intention to only contact people where we would like to explore the potential for them to join the Expert Group. If you do not hear from us by Friday 5 November, you should assume we will not be taking forward your expression of interest. 

The role is unpaid, and members will not be employees of the Housing Ombudsman Service. The appointments to the Expert Group will be for one year and the panel will meet a maximum of four times during the year, starting in early 2022. Meetings are expected to be held virtually.  Refer to the Terms of Reference for more details.

Please note, our team is happy to help if you require a reasonable adjustment, such as an extension to the deadline, or submitting an expression of interest in an alternative format. Please get in touch at 

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