Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.


Working at the Housing Ombudsman Service

We investigate complaints and resolve disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities), as well as for our voluntary members (private landlords and letting agents). 

Most of our colleagues investigate these complaints. Those that aren’t working on the complaints directly support this work to make sure we’re working effectively and achieving our vision. Some of these teams include Finance, People, IT and Communications to Quality, Insight and Governance.   

Our values (Fairness, Learning, Openness and Excellence) guide us in our everyday work and help us build productive working relationships with colleagues, landlords, and residents.  

Working for us means you’ll get the satisfaction of helping improve local complaint handling, as well as positively contributing towards the housing sector. Our employees tell us that they’re proud of the work they do and the difference they make.  

What we offer

We offer:

  • a minimum of 25 days paid holiday (plus Public Holidays), rising with service 
  • remote working with offices available in London and Manchester 
  • flexi time working scheme 
  • one professional membership paid for annually 
  • annual health assessment 
  • opportunity to join the Local Government pension scheme 
  • enhanced Maternity/Paternity and Adoption leave 
  • over £420 allowance to spend on personal development annually 
  • personal allowance to spend on wellbeing apps 
  • employee discounts scheme 
  • volunteer days policy – paid leave for volunteering 
  • employee assistance programme 
  • Cycle to Work scheme 
  • payroll charity giving scheme 

Our commitment to our colleagues

Our commitment to our colleagues is:

  • to put Equality, Diversity and Inclusivity at the forefront of our internal practices 
  • to put our colleague's health and wellbeing first 
  • to regularly discuss learning and development opportunities with our colleagues  
  • to embed our values and behaviours in all that we do 

What our colleagues say


“I love working at the Housing Ombudsman because of the difference we make to residents and landlords with the work that we do.”


“It’s so friendly and welcoming. It’s flexible and they understand everyone’s needs.”


“We can always ask for help, but we’re given a lot of autonomy and that’s really refreshing.” 

Current vacancies

Current vacancies

If you would like to work at the Housing Ombudsman Service, you can explore the current vacancies available.

View the roles available (opens in a new tab)