Our new statutory Complaint Handling Code comes into effect from 1 April 2024 - find out more.


We want to give you an insight into what it’s like working here at the Housing Ombudsman Service and to motivate you to want to use your enthusiasm and passion and contribute your skills and abilities to help us achieve our vision and make our organisation a great place to work.

The people who work here each have special talents and experience to offer in support of the work that we do. We play to the strengths of our people and value the different strengths and talents of every employee.

Integral to the work that we do is ensuring that we live our values and collectively work towards our vision. Our values guide us in our everyday work and help us in building productive working relationships with colleagues, landlords, residents and others.

In addition to bringing your enthusiasm, skills and experience to the organisation, we support and encourage employees to develop and achieve through on-going performance management. You’ll be asked to take ownership of your development though an individual personal development plan, which will help you to identify what ‘on the job’ training you need to help you achieve your full potential in your new role and advance your future career aspirations.

Have a look at our current vacancies page where you can also sign up to receive job alerts. You can also follow us on LinkedIn and Twitter where we also publish our vacancies.

For our privacy notice for job applicants and employees see How we look after your data.