Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Landlord forum for local authorities

We are pleased to invite housing professionals from local authorities to join us for an insightful and interactive online experience. This is your chance to hear the latest updates from the Ombudsman’s team, share ideas, and learn about the work of the Ombudsman and how we make decisions.  

Event Details 

  • Date: Thursday 15 May 2025 
  • Time: 10:00 AM – 12:00 PM 

Why attend? 

During the landlord forums you will: 

  • hear the latest updates directly from the Ombudsman team, keeping you at the forefront of housing regulations and practices 
  • discuss pressing issues such as repairs, damp and mould, and contribute your ideas and experiences 
  • network with other housing professionals, broadening your connections and sharing best practices 

Date: 15 May 2025

Time: 10:00-12:00

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