[CANCELLED] Governance statements webinar for local authorities

This event has been cancelled – new dates coming soon.

Join the Housing Ombudsman Service for a 1-hour webinar focused on annual governance statement reporting for local authorities.

Following the Complaint Handling Code becoming statutory on 1 April 2024, social housing landlords are now required to provide annual submissions of their performance against the Code. For those with less than 1,000 properties, submissions are due either at the point of publishing Tenant Satisfaction Measures (TSMs) or 12 weeks after their year-end, whichever comes first. For landlords with 1,000 or more properties, the first annual submissions were due by 30 June 2024. One of these documents was a response from the landlords governing body (or equivalent).

In this webinar we will share the requirements of the governing body’s response. We will set out, why this is required, what should be included and who the governing body or equivalent should be.

This session will cover:

• requirements of the governing body’s response
• good practice examples of responses in landlord submissions
• support through further guidance and FAQs

There will be an opportunity for questions at the end of the session. The webinar will be recorded and made available afterwards.