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While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

[CANCELLED] Governance statements webinar for landlords with more than 1,000 homes

This event has been cancelled – new dates coming soon.

Join the Housing Ombudsman Service for a 1-hour webinar focused on annual governance statement reporting for Housing Associations with more than 1,000 homes.

Following the Complaint Handling Code becoming statutory on 1 April 2024, social housing landlords are now required to provide annual submissions of their performance against the Code. Large landlords with 1,000 or more homes had to submit their first annual report by 30 June 2024. One of these documents was a response from the landlords governing body (or equivalent).

In this webinar we will share the requirements of the governing body’s response. We will set out, why this is required, what should be included and who the governing body or equivalent should be.

This session will cover:

  • requirements of the governing body’s response
  • good practice examples of responses in landlord submissions
  • support through further guidance and FAQs

Date: 27 February 2025

Time: 14:00-15:00

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