Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

[CANCELLED] Governance statements webinar for landlords with less than 1,000 homes

This event has been cancelled – new dates coming soon.

Join the Housing Ombudsman Service for a 1-hour webinar focused on annual governance statement reporting for landlords with less than 1,000 homes.

Following the Complaint Handling Code becoming statutory on 1 April 2024, landlords are now required to provide annual submissions of their performance against the Code . For those with less than 1,000 properties, submissions are due either at the point of publishing Tenant Satisfaction Measures (TSMs) or 12 weeks after their year-end, whichever comes first.

This session will cover:

In this webinar we will share the requirements of the governing body’s response. We will set out, why this is required, what should be included and who the governing body or equivalent should be including:

  • requirements of the governing body’s response
  • good practice examples of responses in landlord submissions
  • support through further guidance and FAQs

Date: 25 February 2025

Time: 10:00-11:00

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