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While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

[CANCELLED] Self-assessments for landlords with more than 1,000 homes

This event has been cancelled – new dates coming soon.

Join the Housing Ombudsman Service for a 1-hour webinar focused on annual self assessment reporting for housing associations with more than 1,000 homes.

Following the Complaint Handling Code becoming statutory on 1 April 2024, social housing landlords are now required to provide annual submissions of their performance against the Code. Large landlords with 1,000 or more homes had to submit their first annual report by 30 June 2024.

This session will cover:

  • guidance to support you in completing your annual self-assessment
  • good practice examples of self assessment reporting
  • examples of what is expected within your commentary and the different forms of evidence that can be submitted

There will be an opportunity for questions at the end of the session. The webinar will be recorded and made available afterwards.

We’ll also provide information about further support, including guidance materials and resources for knowledge and information management.

Date: 18 February 2025

Time: 10:00-11:00

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