Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

[CANCELLED] Annual complaint handling and service improvement reports for landlords with more than 1,000 homes

This event has been cancelled – new dates coming soon.

Join the Housing Ombudsman Service for a 1-hour webinar focused on annual complaint handling and service improvement reporting for landlords with more than 1,000 homes.

Following the Complaint Handling Code becoming statutory on 1 April 2024, landlords are now required to submit an annual submission of their performance against the Code. Large landlords with 1,000 or more homes had to submit their first annual performance report by 30 June 2024.

This session will cover:

  • essential requirements for your annual performance report
  • questions to consider during planning
  • good practice examples of reports that have been received
  • findings and lessons learned from our review
  • links to additional guidance and resources published

There will be an opportunity for questions at the end of the session. The webinar will be recorded and made available afterwards.

We will also provide information about further support, including guidance materials and resources for knowledge and information management.

Date: 5 February 2025

Time: 14:00-15:00

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