Please note our systems are currently down for maintenance over the weekend and on Monday 12th October 2026.

This means our phone lines, web chat and webform will be unavailable during this time for updates on existing cases.

If you’d like to raise a new case with us during this time, please send it to info@housing-ombudsman.org.uk.

We’ll provide a further update for customers Monday 12th October 2026 here. We apologise for any inconvenience this may cause.

Membership invoice 2026 to 2027 FAQs

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Unit pricing

  • The invoice states ‘units as of 31 March 2025’, is this correct?

    We use published data from partner organisations, as well as our own datasets, to work out your housing stock and the latest available data in as of 31 March 2025.

    If you are a voluntary member, or a landlord who has deregistered from the regulator but remained as a member, you will receive an email from membership@housing-ombudsman.org.uk asking you to confirm unit number in preparation for billing to be issued.

  • How are the unit numbers calculated?

    We use a Statistical Data Return (SDR) from the previous financial year to calculate the subscription fee for registered providers which includes leasehold, shared ownership and rental properties.

    For de-registered publicly funded landlords, we use the data provided by the landlord in an annual verification process.

    For local authorities, we use the Local Authority Housing Stock for the rental and shared ownership properties and ask the local authority to verify their leasehold properties. We also verify any units held outside a housing revenue account.

    For voluntary members, we use the data provided by the landlord in an annual verification process.

Invoicing