Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Learning from severe maladministration with Torus

Join the Housing Ombudsman Service and Torus for a webinar sharing the lessons learned from a finding of severe maladministration.

Torus will share their learning and discuss the steps taken since the Ombudsman’s finding of severe maladministration, including its proactive and robust response to the changes it needed to make.

This webinar is an opportunity for member landlords to gain valuable insights into how to prevent similar issues and enhance service delivery.

You can book your place on this webinar via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

 

Date: 8 October 2024

Time: 10:00-11:00

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