Follow up report: Spotlight on noise complaints – time to be heard
Published in April 2024
Report summary
This follow-up report summarises our evaluation of our Spotlight on noise complaints, time to be heard, which we published in October 2022.
We contacted landlords who had attended our initial webinar and all landlords who had featured in the report.
We also contacted an additional 5 landlords who had not featured in the report but have had an increase in their maladministration rate regarding noise or Antisocial Behaviour (ASB) complaints. All 5 of these landlords responded.
What is in the report?
We asked landlords what changes or improvements they had made, or intend to make, as a result of the Spotlight report and its recommendations. We have set out the themes identified from the evaluation and highlighted areas of practice which landlords feel have been successful. This will be explored more in our Centre for Learning resource materials.
The full report
Please view or download the full report pdf.
Further learning on noise complaints
Noise complaints key topics page
Noise complaints are a common issue that residents and landlords face in their daily lives.
Explore guidance, spotlight reports, and training options for landlords and residents to help you navigate through this key topic.
View more Spotlight reports
Spotlight report on noise complaints
At the heart of our findings in this report is a fundamental unfairnes. Most noise reports concern household noise rather than Antisocial Behaviour (ASB), and yet most landlords handle it under their ASB policy.
Spotlight report on repairs and maintenance
This report reveals a 474% increase in repair complaints. It explores the critical role that trust plays in effective repairs and maintenance.
Spotlight report on attitudes, respect and rights
This report explores how current approaches for the sector are not working for residents with a vulnerability. With the need for a Royal Commission to create a long-term plan for social housing.