Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Landlord forum with Mid Devon Housing and Thirteen Housing Group

Hosted by the Housing Ombudsman Service’ Centre for Learning, join Mid Devon Housing and Thirteen Housing Group at our first landlord forum of the year.

This session has a focus on damp and mould and is a forum for member landlords to learn and share some of the good practice happening in the sector.

During the first half of the forum, attendees will hear from Mid Devon Housing who will discuss:

  • providing training and tools to create multi-disciplinary teams
  • meaningful data collection – where data is best collected and what to do with it
  • environmental monitoring case studies and reflections

The second half of the forum will be led by Thirteen Housing Group and focus on:

  • Thirteen: Who we are
  • a review of learnings from complaints and our customer feedback log with a case study
  • where we are now

Attendees will have the opportunity to ask questions at the end of each presentation.

This event will be held on 23 April 2024 at 10am – 11.30am.

Please visit the Learning Hub ‘My Courses’ page to book a place.

Accessing the new Landlord Learning Hub for the first time?

All landlords will be required to create a new account in the new Hub to access the free webinar.

How to create a new account

  • simply use the link above and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Date: 23 April 2024

Time: 10:00-11:30

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