London & Quadrant Housing Trust (202412129)

Background

1. The resident had made requests for repair of a metal carpet strip that she said was unsafe for her toddler. The landlord said this was the resident’s responsibility.

What the complaint is about

2. The complaint is about the landlord’s response to requests for repair of a metal carpet strip.

Our decision (determination)

3. Having carefully considered all the evidence, we have decided the complaint is outside our jurisdiction and as a result we will not investigate it.

Summary of reasons

4. We may not consider complaints where the issue raised does not appear to have a significant adverse effect on the resident.
5. The complaint concerned a metal carpet strip that the resident considered unsafe for her toddler.
6. The matter is a minor fixture within the resident’s own repairing responsibilities and there is no indication of a significant impact on the resident’s use and enjoyment of her home or significant distress and inconvenience. We do not consider it proportionate to investigate further.