Clarion Housing Association Limited (202437769)

Background

1. The resident has an assured tenancy with the landlord. He lives in a flat. He complained about various repair issues soon after he moved in. He subsequently made a legal disrepair claim. The resident has vulnerabilities relating to his physical and mental health. These include a heart condition and attention deficit hyperactivity disorder (ADHD).

What the complaint is about

2. The complaint is about the landlord’s response to the resident’s reports and concerns about various repair issues.

Our decision

3. We have not investigated the resident’s complaint because it is outside of our jurisdiction.

Reasons

4. The landlord has supplied evidence that shows a court ‘struck out’ (dismissed) the resident’s legal claim because he did not provide it with supporting information. We may not consider complaints which concern matters where a resident has or had the opportunity to raise their complaint/concerns as part of legal proceedings.
5. In this case, we are satisfied that the resident had an opportunity to raise his concerns with a court. He may be able to challenge the court’s previous decision. If the resident wants to pursue the matter with the court, we encourage him to seek legal advice. Citizens Advice has a website that includes information about the legal process.