Workshop
Learning from complaints with One Manchester
Audience: Landlords
This webinar is hosted by the Centre for Learning and is part of the ‘learning from complaints’ series.
In this session we will be joined by Kate Rose, Head of Customer Experience, and Charlotte Grover, Chief Experience Officer, at One Manchester.
In our Annual Complaints Review 2024-25, One Manchester is highlighted for achieving a 47% reduction in maladministration.
Kate and Charlotte will share how the organisation has used learning from complaint cases to drive this improvement.
There will be an opportunity to ask questions at the end of the session.
You can book your place on this workshop via the Learning Hub.
Learning Hub
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish