Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Annual Complaints Review 2024-25 webinar

Join us for the Annual Complaints Review 2024-25 webinar on Wednesday 12 November at 10am to 11am.

We will be discussing the findings and lessons from the report from the 7,082 determinations we made between 1 April 2024 and 31 March 2025, a 30% increase from 2023-24. 

The webinar will be recorded and available to watch on the Centre for Learning.

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account:

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 12 November 2025

Time: 10:00-11:00

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