Read our damp and mould report focusing on Awaab's Law

Landlords with a substantially improved maladministration rate in 2024-25

Theses landlords have 5 or more findings, an improved maladministration rate (under 60%), and fewer findings of maladministration compared to last year.

On this page

The maladministration rate is the number of findings of severe maladministration, maladministration, and service failure. This is shown as a percentage of the total number of findings.

*excluding ‘outside jurisdiction’ and ‘withdrawn’

Landlords with more than 50,000 homes

Landlord name % maladministration rate # determinations* # findings* Change in maladministration rate
Anchor Hanover Group 58% 17 33 -10.05%

 

Helpful Links

Landlords with 10,000 to 49,999 homes

Landlord name % maladministration rate # determinations* # findings* Change in maladministration rate
Aster Group 50% 34 78 -11%
Bromford Housing Association 58% 30 86 -10%
Flagship Housing Group 51% 21 35 -10%
GreenSquareAccord 51% 18 37 -27%
Housing 21 23% 7 13 -41%
LiveWest Homes 37% 28 59 -34%
Livv Housing Group 59% 6 17 -15%
Magenta Living 47% 8 17 -44%
One Manchester 27% 5 11 -47%
Stockport Homes 41% 9 17 -4%
Thirteen Housing Group 57% 9 14 -4%

 

Landlords with 1,000 to 9,999 homes

Landlord name % maladministration rate # determinations* # findings* Change in maladministration rate
Bury Metropolitan Borough Council 44% 7 18 -19%
Raven Housing Trust 42% 6 12 -26%
Watford Community Housing Trust 50% 4 10 -41%
West Kent Housing Association 31% 13 36 -31%