We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Workshop

Awaab’s Law webinar with the Ministry of Housing, Communities and Local Government

Audience: Landlords

Join our 1-hour webinar for member landlords on the introduction of Awaab’s Law:

We’re excited to be joined by the Ministry of Housing, Communities and Local Government. They will discuss how social housing landlords should implement the new law.

Richard Blakeway, the Housing Ombudsman, will discuss our role in Awaab’s Law. We will also talk about how we will investigate complaints about hazards.

There will also be an opportunity to ask questions.

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

 

Date: 8 October 2025

Time: 11:00-12:00

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