Consultation on our Corporate Plan 2022-25 is now open.

Closes on 12 November 2021. Full details are in our consultation document

Our latest Podcast discusses severe maladministration

29 September 2021

Episode 2 of our Podcast is out now

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The second episode in our new Podcast series is out now. In this episode Housing Ombudsman, Richard Blakeway, talks to Dave Simmons, Sector Development lead, about how the Ombudsman reaches severe maladministration decisions with examples discussed by caseworkers.

Listen to the podcast 

Future podcast topics will feature discussions about our damp and mould report, our remedies and will also look at individual cases.

We have a range of useful tools on this website for both landlords and residents, including our Complaint Handling Code plus advice on making a complaint and letter templates for residents