We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Your stage 2 complaint response is more than 1 year old

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Complaints over 12 months old

We cannot consider every complaint that comes to us.

If it is 12 months or more since your landlord issued its stage 2 (final) response to your complaint, we will not be able to consider it for investigation.

We will only consider a complaint about an issue that has been through both stages of a landlord’s complaints process.

If your landlord resolved the issues before but they have returned after the stage 2 response, you can submit a new complaint. Contact your landlord to report the problem again and start the complaints process.

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Further assistance required

If you are unable to complete the online form or need assistance, you can contact us. 

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Live chat is available via the ‘chat to us’ icon at the bottom right of your screen during our phone line opening hours.

To find out how we protect and use your personal data, please view our privacy notice.