Our consultations

Here you can find information relating to consultations about the Housing Ombudsman Service.

Our plans and budget for 2018-19
November 2017

We have published a consultation paper seeking views on our service to help inform our plans for 2018-19.

The paper provides a review of the year 2017-18 up to the end of September which shows year on year improvement in our casework performance.

As set out in the 2017-18 Business Plan our intention is to keep the subscription fee at the same level of £1.25 per unit in 2018-19. However, we are still seeking views and insight to help us make further improvements in our service within the resources available.

The consultation will help inform how we develop various elements of our business including better access to our service, supporting the local resolution of complaints, increasing transparency and improving efficiency.

Our final Business Plan for 2018-19 will reflect the feedback we receive during the consultation. We are keen to hear from both landlords and residents and look forward to receiving responses. 

The paper including details of how to respond by the deadline of 22 December 2017 is available here.

Our plans and budget for 2017-18
January 2017

The Ombudsman published a consultation paper on her proposed plans and budget for 2017-18, including the level of subscription fee, plus an update on performance for the current year. 

The consultation sought views on the proposed service, including the balance of activity between casework resolution and sector development work, and the fee. 

The consultation report is available here.