We are currently experiencing high call volumes.

If possible, please use our online complaint form or email info@housing-ombudsman.org.uk

Fact sheets

These fact sheets cover specific issues which may help you to report and assist the landlord in putting right the original problem – for example if it’s a repair, a problem on the estate or building you live in, or a query about a charge you pay. They also cover more general topics which might help you to resolve your complaint.