New Complaint Handling Code: Our new Code provides good practice for landlords on fair and effective complaint handling. See this new page for details.

Fact sheets

These fact sheets cover specific issues which may help you to report and assist the landlord in putting right the original problem – for example if it’s a repair, a problem on the estate or building you live in, or a query about a charge you pay. They also cover more general topics which might help you to resolve your complaint.