A landlord’s response to a complaint about remedial works was unreasonable because it failed to complete all the works that had been agreed and did not return the property to its condition prior to the works
Continue readingA landlord’s handling of a request for disabled adaptations and subsequent complaint was unreasonable due to delays and lack of redress
Continue readingA landlord’s handling of a missed gas service appointment was unreasonable because it failed to keep sufficient records to support its contractor’s account of the event or to offer compensation in recognition
Continue readingInvestigation finds maladministration in the landlord’s decision not to take any responsibility for a tenant’s rent arrears caused by incorrect information which it had provided
Continue readingComplaint about the standard of a property at the start of the tenancy resolved with the Ombudsman’s assistance
Continue readingA landlord’s consultation with tenants about the introduction of an enhanced housing management service charge was reasonable as they were consulted in accordance with their tenancy agreements
Continue readingInvestigation finds service failure in landlord’s administration of its complaints procedure, but no maladministration in its handling of the substantive issue
Continue readingComplaint about increased energy bills resolved through landlord’s complaints procedure with Ombudsman’s assistance
Continue readingDispute over the landlord’s handling of reports of anti-social behaviour and time taken to complete repairs resolved through early resolution
Continue readingInvestigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
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