Consultation on our Corporate Plan 2022-25 is now open.

Closes on 12 November 2021. Full details are in our consultation document

Case Studies

Door repairs

Investigation finds service failure in landlord’s response to outstanding front door repairs and no maladministration in its staff’s handling of the issue

Continue reading

Agreed works not carried out

A landlord’s response to a complaint about remedial works was unreasonable because it failed to complete all the works that had been agreed and did not return the property to its condition prior to the works

Continue reading