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Case Studies

Disabled adaptations delays

A landlord’s handling of a request for disabled adaptations and subsequent complaint was unreasonable due to delays and lack of redress

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Gas service appointment

A landlord’s handling of a missed gas service appointment was unreasonable because it failed to keep sufficient records to support its contractor’s account of the event or to offer compensation in recognition

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Property standard at letting

Complaint about the standard of a property at the start of the tenancy resolved with the Ombudsman’s assistance

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Transfer following leaks

Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property

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