Delayed bathroom replacement
Investigation finds maladministration in landlord’s initial refusal and subsequent delays in replacing a bathroom in poor condition
Continue readingInvestigation finds maladministration in landlord’s initial refusal and subsequent delays in replacing a bathroom in poor condition
Continue readingA landlord’s handling of a request for disabled adaptations and subsequent complaint was unreasonable due to delays and lack of redress
Continue readingA landlord’s handling of a missed gas service appointment was unreasonable because it failed to keep sufficient records to support its contractor’s account of the event or to offer compensation in recognition
Continue readingComplaint about the standard of a property at the start of the tenancy resolved with the Ombudsman’s assistance
Continue readingDispute over the landlord’s handling of reports of anti-social behaviour and time taken to complete repairs resolved through early resolution
Continue readingInvestigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
Continue readingInvestigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
Continue reading