Disabled adaptations delays
A landlord’s handling of a request for disabled adaptations and subsequent complaint was unreasonable due to delays and lack of redress
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Gas service appointment
A landlord’s handling of a missed gas service appointment was unreasonable because it failed to keep sufficient records to support its contractor’s account of the event or to offer compensation in recognition
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Property standard at letting
Complaint about the standard of a property at the start of the tenancy resolved with the Ombudsman’s assistance
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Communication failing
Dispute over the landlord’s handling of reports of anti-social behaviour and time taken to complete repairs resolved through early resolution
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Transfer following leaks
Investigation finds landlord reasonably exercised its discretion in permanently moving tenant following a third leak to the property
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Delayed roof works
Investigation finds service failure in the landlord’s offer of compensation for failings in its management of roof replacement works
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