Residents’ support removed
Severe maladministration found in group complaint from 29 residents about reduction in support services
Continue readingSevere maladministration found in group complaint from 29 residents about reduction in support services
Continue readingLandlord fails to provide evidence or follow its policy commitments in dealing with anti-social behaviour case
Continue readingNo evidence of maladministration found in landlord’s response to reports of damp and mould
Continue readingInvestigation finds maladministration in landlord’s initial refusal and subsequent delays in replacing a bathroom in poor condition
Continue readingInvestigation finds service failure in landlord’s response to outstanding front door repairs and no maladministration in its staff’s handling of the issue
Continue readingInvestigation finds maladministration in landlord’s handling of a complaint about outstanding disability adaptations
Continue readingInvestigation finds maladministration in landlord’s handling of a complaint about standard of improvement works
Continue readingInvestigation finds service failure in landlord’s handling of a complaint about satellite dish installation
Continue readingOmbudsman determined that the landlord’s information about the duration of a tenancy and its decision to cap the gas supply to a property were reasonable
Continue readingA landlord’s refusal of a mutual exchange application failed to consider exercising its discretion to permit under-occupation for an additional housing need and failed to fully address a final stage complaint
Continue reading