We are aware of a third-party IT security incident that has impacted our case management system.

Whilst we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat or webform.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 03001113000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

STAIRs Complaint Form

This form is temporarily unavailable while we complete planned maintenance. We’re working hard to get it back online as quickly as possible. If you need to get in touch in the meantime, please go […]

This form is temporarily unavailable while we complete planned maintenance. We’re working hard to get it back online as quickly as possible.

If you need to get in touch in the meantime, please go to our contact us page.

Thank you for your patience.