Videos in multiple languages
Videos in a range of languages
We want everyone to feel confident using our service. These short videos (2-4 minutes each) explain who we are, how we can help, and how to bring a complaint, in a range of different languages.
The videos are presented by Housing Ombudsman colleagues who speak the languages used and help us explain our service clearly and in a way that works for different communities.
The videos are in the following languages:
We have included language-specific subtitles in all videos.
What is included in the video
Who we are
The Housing Ombudsman Service is independent and impartial. We investigate complaints about social housing landlords.
About the Housing Ombudsman Service
When to get help from us
Contact us if you have completed your landlord's 2-stage complaints process and your problem is still not resolved.
You can also contact us if your landlord is not responding to your complaint.
How to bring a complaint to the Housing Ombudsman
There are several ways to bring a complaint to us. You can reach us by phone, email, or by completing the online complaint form.
When submitting your complaint include:
- your details
- information about your landlord
- details of the complaint you made to your landlord
Translation services are available to you
Website translation
You can translate any page on our website by selecting the accessibility symbol. You can usually find this in the bottom left corner of your screen, where it appears as a person icon.
Once you select this, a menu bar will appear at the top of the website.
On the menu is an option to ‘translate’. Choose ‘translate’ and you can select from over 200 languages to view the website in.
Communicating in a way that works for you
We want to make it as easy as possible for you to understand and use our service. You can ask us to communicate with you in a way that works best for you. This might include:
- audio versions of written information
- British Sign Language (BSL)
- braille or large print documents
- EasyRead or simplified documents
- translated documents in other languages
- interpreters for spoken languages or BSL
This is just a sample of what we can offer — if you need something else, just ask. We’ll always do our best to help.
Our commitment to inclusivity
We are committed to making our service inclusive, accessible, and clear for all.
We're working on adding more videos in other languages, which will be included here as they become available.
You can use the website feedback form at the bottom of this page to let us know what language you need or suggest improvements.
Further support for residents
How to complain to your landlord
Discover how to let your landlord know if things have gone wrong in your home and how to make a complaint if you're unhappy with how it has handled a report you've made to it.
Who can use the Housing Ombudsman Service
Find out who can bring a complaint to us for investigation, what to do if you no longer live at the property you're complaining about, and the situations where we will consider a complaint.
How we investigate your complaint
Discover our dispute resolution process from accepting a complaint to making a determination - including what orders we can make and how long we take to investigate complaints.