Get an update on my case

We aim to respond to all casework enquiries made to the Service within 15 working days.

If you have made a new enquiry to the Service and it has been less than 15 working days, please allow this time for us to respond to you.

If you would like an update on a case you have with the Service, please email us at quoting your full name, case reference number and details of the update you are requesting.

We are currently receiving a high volume of enquiries to the Service and appreciate your patience during this busy time.