Read our new Corporate Strategy 2025-30 and Business Plan 2025-26.

Dispute resolution

These are our internal policies and guidance for staff published on our website for transparency

Reasonable adjustments policy

Read more Reasonable adjustments policy

Service complaints policy

Read more Service complaints policy

Managed behaviour policy

Read more Managed behaviour policy

Investigation guidance

Read more Investigation guidance

Policy and guidance on reviews of determinations

Read more Policy and guidance on reviews of determinations

Jurisdiction guidance

Read more Jurisdiction guidance

Policy and guidance on remedies

Read more Policy and guidance on remedies