From 13 January 2026, we no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

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Wider orders

*[Wider orders]: New Ombudsman powers under the Social Housing Regulation Act to order a landlord to evaluate policy or practice to prevent service failure being repeated.

*[Wider orders]: New Ombudsman powers under the Social Housing Regulation Act to order a landlord to evaluate policy or practice to prevent service failure being repeated.