From 13 January 2026, we no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

Need help? Other ways to contact us.

The Scheme

It sets out the terms under which the Ombudsman must operate, and how residents may have complaints about member landlords investigated.

*[The Scheme]: The Housing Ombudsman Scheme is a document approved by the Secretary of State.