The Scheme
It sets out the terms under which the Ombudsman must operate, and how residents may have complaints about member landlords investigated.
*[The Scheme]: The Housing Ombudsman Scheme is a document approved by the Secretary of State.
It sets out the terms under which the Ombudsman must operate, and how residents may have complaints about member landlords investigated.
*[The Scheme]: The Housing Ombudsman Scheme is a document approved by the Secretary of State.