Social Tenant Access to Information Requirements (STAIRs) consultation is now open. 

Take part in the consultation

Service failure

*[Service failure]: A lower form of maladministration – it’s likely a landlord has not complied with relevant legal obligations, codes of practice, or procedures.

*[Service failure]: A lower form of maladministration – it’s likely a landlord has not complied with relevant legal obligations, codes of practice, or procedures.