From 13 January 2026, we no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

Need help? Other ways to contact us.

Put it right

*[Put it right]: Identify what went wrong and why. Acknowledge any landlord responsibility and the outcome sought by the complainant; take appropriate steps to remedy the service failure.

*[Put it right]: Identify what went wrong and why. Acknowledge any landlord responsibility and the outcome sought by the complainant; take appropriate steps to remedy the service failure.