From 13 January 2026, we no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

Need help? Other ways to contact us.

Formal complaint

*[Formal complaint]: Confirmation, usually in writing or electronically, of dissatisfaction with a service or services provided by a landlord.

*[Formal complaint]: Confirmation, usually in writing or electronically, of dissatisfaction with a service or services provided by a landlord.