Duly made
This means we have a copy of the final complaint response, and the resident has confirmed what issues they want us to investigate.
*[Duly made]: The point at which a complaint falls within the Ombudsman’s official remit to investigate.
This means we have a copy of the final complaint response, and the resident has confirmed what issues they want us to investigate.
*[Duly made]: The point at which a complaint falls within the Ombudsman’s official remit to investigate.