From 13 January 2026, we no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

Need help? Other ways to contact us.

Duly made

This means we have a copy of the final complaint response, and the resident has confirmed what issues they want us to investigate.

*[Duly made]: The point at which a complaint falls within the Ombudsman’s official remit to investigate.