Workshop
Learning from complaints webinar with Raven Housing Trust
Join us for this free webinar hosted by our Centre for Learning for social housing landlords. This session is part of our ‘learning from complaints’ series.
We are delighted to be joined by Raven Housing Trust (RHT) who in our Annual Complaints Review 2024-25 had 26% reduction in their maladministration rate.
In this session you’ll hear about:
- how they reduced their maladministration rate by 26%
- steps they took to improve their complaints culture
- how reporting has led to significant improvement on projects.
There will be an opportunity to ask questions at the end.
Learning Hub
Accessing the new Learning Hub for the first time?
All landlords will be required to create a new account in the new Learning Hub to access the free webinars.
How to create a new account
- simply use the link below and you will be directed to the login page of the new Learning Hub
- scroll down and select the ‘create a new account’ button
- fill in the online form with your details
- select ‘create my new account’ to finish