From 13 January 2026, we will no longer accept new case enquiries by email. Please use our online complaint form to bring a complaint to us. This helps us respond to you more quickly.

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Workshop

Learning from complaints webinar with Green Square Accord

Join us for this free webinar as part of our learning from complaint series.

We will be joined Green Square Accord who will be sharing their learning after reducing maladministration.

In this session you’ll hear about:

  • how they reduced maladministration by 27%
  • improvements they’ve made
  • steps they took to learn from complaints

There will also be an opportunity to ask questions.

 

You can book your place on this workshop via the Learning Hub.

Book via the Learning Hub

 

Learning Hub

Accessing the new Learning Hub for the first time?

All landlords will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

Date: 11 June 2026

Time: 10:00-11:00

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