Thank you for your continued patience while we investigate the third-party IT security incident that has impacted our case management system.

As we set out in earlier communications, the incident has been contained, and we are working with the external supplier of our case management system to investigate.

If you need to raise a new complaint about your landlord with us in the meantime, please email us at info@housing-ombudsman.org.uk  or call us on 0300 111 3000. We’re working to handle enquiries and cases where this is possible, notifying any customers and landlords where this is not possible

We’re working to restore our services as quickly as possible and will share updates when we can.

Workshop

Insight report on shared ownership webinar

Join our upcoming webinar where we will explore our latest Insight report on shared ownership.

During the session, we will discuss the findings from the report, which cover complaints data, individual cases, and broader learning points from shared ownership complaints.

We will also discuss the areas of complaint that the Ombudsman can and cannot consider for shared owners, including issues such as defects and the sales process.

There will be an opportunity to ask questions at the end of the session.

You can book your place on this webinar via the Learning Hub.

Book via the Learning Hub

Accessing the new Learning Hub for the first time?

You will be required to create a new account in the new Learning Hub to access the free webinars.

How to create a new account

  • simply use the link below and you will be directed to the login page of the new Learning Hub
  • scroll down and select the ‘create a new account’ button
  • fill in the online form with your details
  • select ‘create my new account’ to finish

Create an account

 

Date: 20 November 2024

Time: 10:30-11:30

Categories: